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Title
Text copied to clipboard!Guest Service Worker
Description
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We are looking for a Guest Service Worker with excellent interpersonal skills and a strong sense of hospitality. Guest Service Workers play a vital role in providing top-notch service to customers at hotels, resorts, event venues, and other hospitality settings. This position involves handling check-ins and check-outs, guiding guests through facilities, managing complaints, and coordinating reservations. The ability to understand guest needs and respond promptly and courteously is essential.
Guest Service Workers also collaborate with other departments to ensure seamless service delivery, making teamwork a key component of the role. Multilingual candidates and those with experience in the tourism industry are especially welcome. We are looking for individuals who can work flexible hours, including weekends and holidays.
This role is ideal for those looking to start a career in the hospitality industry or who are passionate about customer service. The smiles and gratitude of satisfied guests will be your greatest reward.
Responsibilities
Text copied to clipboard!- Handle guest check-in and check-out procedures
- Provide information about facilities and services
- Respond to complaints and special requests
- Manage and adjust reservations
- Answer inquiries via phone and email
- Coordinate with other departments to deliver services
- Maintain lobby and common areas
- Provide special services for VIP guests
- Offer local tourism information
- Handle initial response in emergency situations
Requirements
Text copied to clipboard!- High school diploma or equivalent
- Experience in customer service preferred
- Basic computer skills
- Excellent communication skills in Japanese
- Proficiency in English or other languages is a plus
- Ability to work flexible hours
- Team-oriented mindset
- Polite and courteous demeanor
- Strong problem-solving skills
- Physical stamina for long hours of standing
Potential interview questions
Text copied to clipboard!- Do you have experience in customer service?
- Can you speak English or other languages?
- Are you available to work on weekends and holidays?
- Are you comfortable working in a team?
- Have you handled customer complaints before?
- What type of service industry interests you?
- Can you handle long hours of standing?
- Can you share a time when you made a guest happy?
- Are you flexible with shift schedules?
- Can you stay calm under pressure?
